Refund Policy
Thank you for choosing our store. We value your trust in our custom products, which come with a unique return and refund policy. Please see below for details.
Refund Policy : Due to the customized nature of our products, we regret to inform you that we are unable to accept returns or provide refunds. Please note that we are not liable for any damages that may occur during shipping. Any claims for damage must be directed to the shipping carrier. We also do not take responsibility for any delays in shipping caused by the carrier.
Drafts & Approvals: To guarantee the satisfaction of your custom products, we implement a draft and approval procedure. We take pride in providing a draft for your evaluation and consent prior to printing your order. This allows for modifications, including correcting spelling errors, making color adjustments, photos, adding or removing design elements, or choosing a different font. Our objective is to produce exactly what you envision, and we make every effort to accommodate these modifications. We kindly ask you to for you to provide your approval withing 48 hours. If we do not receive a response within this timeframe, the order will be processed and shipped as it is, based on the submitted design proof. We encourage you to review the proof carefully and offer prompt feedback to prevent any delays or misunderstandings.
Chargebacks: Should you encounter any issues, we kindly request that you contact us via email. Your satisfaction is our priority, and we are committed to seeking solutions to your concerns. Please note that if you decide to initiate a chargeback with your bank without prior communication with us, it will result in your inability to make future purchases with Luxe Designs. Chargebacks can adversely affect our business. Any fraudulent chargebacks will prompt us to take appropriate legal measures to safeguard our business and the interests of our honest customers. We appreciate your understanding of our policies. If you have any inquiries or require further clarification, please feel free to reach out to us. We value your support and look forward to providing you with our exceptional custom products. We are dedicated to delivering high-quality customized products and will strive to address any issues that may arise. If you have questions or concerns, please reach out to our customer support team, who will be more than happy to assist you.